Privacy Policy (AU)
Last updated: May 2026
Introduction
Wild Boar Bike Racks ("we", "us", "our") — ABN: 23 658 890 816 — is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, how we use it, and your rights in relation to it.
Information We Collect
We collect personal information necessary to process and fulfil your orders, including:
- Identity data: name, company name (if applicable)
- Contact data: email address, phone number, delivery and billing address
- Transaction data: order history, products purchased, payment method type (we do not store full card details — payments are processed by Shopify Payments)
- Technical data: IP address, browser type, device information, pages visited, referring URLs
- Marketing data: email engagement, preferences, and communication history
How We Use Your Information
We use your personal information to:
- Process and fulfil orders, including sharing necessary details with our third-party logistics (3PL) provider for dispatch and delivery
- Communicate with you about your order, including shipping notifications and tracking
- Send marketing communications where you have opted in (you may unsubscribe at any time)
- Improve our website, products, and customer experience
- Comply with legal obligations
Third-Party Tools and Service Providers
We use the following third-party tools that may collect or process your data:
|
Tool |
Purpose |
Data Shared |
|
Klaviyo |
Email & SMS marketing |
Name, email, purchase history |
|
Google Analytics 4 (GA4) |
Website analytics |
Anonymised usage data |
|
Google Tag Manager (GTM) |
Tag and tracking management |
Facilitates other tool data collection |
|
Google Shopping |
Product advertising |
Product and order data for ad attribution |
|
Third-Party Logistics Partner |
Order fulfilment and dispatch |
Name, address, order details |
|
Shopify Payments |
Payment processing |
Payment data (PCI-DSS compliant) |
Each provider operates under their own privacy policy and data processing agreements. We take reasonable steps to ensure they handle your data appropriately.
Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and support marketing activities. You may control cookie preferences through your browser settings or our cookie consent tool.
Types of cookies we use:
- Essential cookies — required for the website to function
- Analytics cookies — help us understand how visitors use our site (GA4)
- Marketing cookies — used to deliver relevant advertising (Google Shopping, Meta)
Cross-Border Data Transfers
Some of our service providers (including Klaviyo and Google) are based outside Australia. By using our website and services, you consent to your personal information being transferred to and processed in countries that may not have equivalent privacy protections to Australia. We take reasonable steps to ensure these providers maintain appropriate safeguards.
Your Rights
Under the Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or out-of-date information
- Request deletion of your personal information (subject to legal retention obligations)
- Opt out of direct marketing at any time
To exercise any of these rights, contact us at sales@wildboarbikeracks.com.au. We will respond within 30 days.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g. tax records for 7 years).
Complaints
If you believe we have breached the APPs, please contact us first at sales@wildboarbikeracks.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact
Wild Boar Bike Racks | ABN: 23 658 890 816 Email: sales@wildboarbikeracks.com.au Website: www.wildboarbikeracks.com.au